top of page

Professional Impact at United Wholesale Mortgage (UWM)

This page provides a high-level look at my research and various projects I've worked on during my time at UWM. You can view a few projects more in-depth by selecting some of my work samples at the bottom of the page.

 

Due to the proprietary nature of this work, I cannot disclose project visuals or confidential information.

the exterior of a new home with a white
undraw_stepping_up_g6oo.png

My Impact at a Glance

  • ​The insights from a diary study I ran informed UI changes which ultimately decreased user error which impacts compliance, profit, and team member compensation

​

  • Usability testing I conducted identified unknown user pain points and motivations which allowed us to redesign the interface in a way that increased navigation efficiency

IT Products and Initiatives I've Enhanced

  • Internal document management system (proprietary application)

 

  • Internal & client-facing loan approval software (proprietary)

     

  • Client-facing loan closing software (proprietary)

     

  • Client-facing registration website for business development courses (Success Track)​

 

  • Confidential IT projects and initiatives

     

  • UX Research Operations

​

  • and more!

undraw_product_tour_re_8bai_edited.jpg

Research Methods

  • Diary Study

  • Card Sorting

  • Preference Test

  • Usability Tests

  • Contextual Inquiry

  • Evaluative Survey

  • Secondary User Interviews

  • Intercept Survey (analysis)

  • User Interviews

  • Heuristic Evaluation

undraw_Engineering_team_a7n2.png
bottom of page